Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use our financial services.
Last updated: January 15, 2025
Introduction
tylveronixa Australia Pty Ltd (ABN 94 123 456 789) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tylveronixa.com or use our financial services.
This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the data practices described in this policy.
Information We Collect
We collect several types of information to provide and improve our services to you:
Personal Identifiers
Name, email address, phone number, postal address, date of birth, and government-issued identification numbers when required for compliance.
Financial Information
Bank account details, credit history, income information, investment preferences, and transaction records necessary for our services.
Technical Data
IP address, browser type, device information, cookies, and usage patterns when you interact with our website and applications.
Communication Records
Records of calls, emails, chat messages, and other communications you have with our team for quality assurance and service improvement.
| Data Category | Collection Method | Retention Period |
|---|---|---|
| Account Information | Direct collection via forms | 7 years after account closure |
| Transaction Data | Automated system collection | 7 years as required by law |
| Website Analytics | Cookies and tracking pixels | 2 years |
| Marketing Preferences | User preferences and consent | Until consent withdrawn |
How We Use Your Information
We use your personal information for legitimate business purposes, including:
Service Delivery
To provide financial advisory services, process transactions, manage your account, and deliver the specific services you've requested from us.
Legal Compliance
To meet our obligations under Australian financial services legislation, anti-money laundering laws, and other regulatory requirements.
Communication
To respond to your inquiries, provide customer support, send service-related notifications, and share important updates about your account or our services.
Business Improvement
To analyze usage patterns, improve our website functionality, develop new services, and enhance the overall customer experience.
We never sell your personal information to third parties. Any data sharing is limited to what's necessary for service delivery or required by law.
Information Sharing and Disclosure
We may share your information in these specific circumstances:
Service Providers
With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you. These parties are contractually obligated to keep your information confidential.
Legal Requirements
When required by law, court order, or government regulation, including responding to lawful requests from public authorities.
Business Transfers
In connection with any merger, sale, or transfer of company assets, where your information may be transferred as part of the business transaction.
Professional Advisors
With our lawyers, accountants, auditors, and other professional advisors when necessary for business operations or compliance purposes.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access Right
You can request access to the personal information we hold about you, including details about how we've used or disclosed it.
Correction Right
You can ask us to correct inaccurate, incomplete, or out-of-date personal information we hold about you.
Deletion Right
In certain circumstances, you can request that we delete your personal information, subject to legal retention requirements.
Complaint Right
You can make a complaint about how we've handled your personal information to us directly or to the Office of the Australian Information Commissioner.
Consent Withdrawal
Where we rely on your consent, you can withdraw it at any time by contacting us through the methods listed below.
To exercise any of these rights, please contact our Privacy Officer using the details provided in the contact section below. We'll respond to your request within 30 days of receiving it.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
We use industry-standard encryption, secure servers, firewalls, and access controls to protect data both in transit and at rest. Our systems are regularly updated and monitored for security vulnerabilities.
Access Controls
Employee access to personal information is limited to those who need it for legitimate business purposes. All staff receive privacy training and are bound by confidentiality agreements.
Regular Assessments
We conduct regular security assessments, penetration testing, and compliance audits to ensure our security measures remain effective and up-to-date.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience and provide personalized services.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They're typically set in response to actions you take, like logging in or filling out forms.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience.
Marketing Cookies
With your consent, we may use marketing cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
International Data Transfers
Your personal information is primarily stored and processed in Australia. However, some of our service providers may be located overseas, including in the United States and European Union.
When we transfer personal information overseas, we ensure appropriate safeguards are in place, including:
• Contractual obligations requiring overseas recipients to protect your information according to Australian privacy standards
• Transfers to countries with adequate privacy protections as recognized by Australian law
• Your explicit consent where required for specific transfers
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we've collected information from a child under 18, we'll take steps to delete that information promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we'll:
• Update the "Last updated" date at the top of this policy
• Notify you by email if the changes significantly affect how we handle your personal information
• Post the updated policy on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Our Privacy Officer
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call us directly during business hours.